At AT Jewelry we pride ourselves on delivering beautiful, quality, handcrafted jewelry,
Every item is checked by our most professional goldsmiths and will not leave our atelier until we are 100% sure it is perfect. Although if the piece isn’t quite right for you, we are happy to help.
You can choose to cancel your order within 48 hours of confirmed order. If we do not receive a notice of cancellation within 48 hours, we will go forward with production and the return policy will apply.
You may return an item and receive store credit within 14 business days of receipt of the item, and refunded as long as the jewelry has not been worn, and are in their original purchased condition.
Upon return of product please allow 2 weeks for your account to be credited.
There will be a 5% cancellation fee for all cancellations and returns. The Cancellation of a transaction is in accordance with the Consumer Protection (Cancelation of a transaction) Regulations, 2010 and the Consumer Protection Law 1981.
In any cases of return for exchange or cancellation of the purchase the shipping cost will not be refunded. The same applies to any insurance and /or tax fees.
Please note that custom orders are non-refundable and non-returnable.
If you would like to make a return, please contact us.